Customers are no longer required to display tickets or receipts to driver, please have ID ready with passenger name to cross reference with our manifest, our bus runs a tight schedule and drivers will not be delayed.

Please review policies before proceeding with booking https://fritztravels.com/terms-of-service


Checked baggage allowances for adults and children

Bags/Suitcases allowed maximum “3”

Free No Additional
Adult ticket * 1 suitcase with the measurements 28 inches MAX Weight 50lbs MAX
* 1 suitcase with the measurements 18 inches MAX Weight 20lbs MAX
* 1 carry on with the measurements 12 inches MAX Weight 8lbs MAX		 *NO SKI BAG OR BIKE ALLOWED
Child ticket * suitcase with the measurements
* carry on with the measurements		 *NO SKI BAG OR BIKE ALLOWED
OK Not OK
  • Suitcases (max 50 pounds)
  • Backpacks (max 50 pounds)
  • Duffel bags 120cm limit (max 50 pounds)
  • Hockey gear 170cm height limit (max 50 pounds)
  • Plastic bags
  • Paper bags
  • Bikes “Inside or Out of box”
  • Items protruding from your baggage
  • Trunks
  • Mobility scooters
  • Wheelchairs
  • Toolboxes
  • Plastic containers “Rubbermaid”
  • Ski & ski bags
  • Snowboard
  • Firearms – Knifes – Weapons
For specialty baggage questions please text (778) 760-1891

How early should I arrive?
Please arrive at least 10 minutes before departure. We cannot wait for late passengers.
Where do I meet the shuttle?
Pickup locations, addresses and departure times are listed on our Destinations page.
Do I need to print my ticket?
No. Please bring photo identification so the driver can confirm your name.
How much luggage can I bring?
Luggage space is limited. Please review the baggage sizes and weight limits listed on this page.

Can I bring skis or a bicycle?
No. We cannot carry bicycles, skis, ski bags or snowboards because cargo space is limited.
Does the shuttle stop at Kelowna Airport?
No. Our Kelowna stop is at Orchard Park Mall. Passengers must arrange transportation between the mall and the airport.
Will you wait for a delayed flight?
No. The shuttle must leave on schedule. Please allow extra time for baggage, traffic and flight delays.
Can I cancel or reschedule?
Tickets are non-refundable. Eligible tickets may be rescheduled once with at least 48 hours notice before original travel date, subject to availability.

Does the shuttle have a bathroom?
No. Our 14-passenger Sprinter does not have an onboard bathroom because it would significantly reduce seating and luggage space. We make stops along the route. See our Destinations page.
Can children travel?
Yes, when accompanied by an adult. You must provide any legally required child seat or booster seat.
Is the shuttle wheelchair accessible?
No. Our current vehicle cannot board or secure wheelchairs or mobility scooters.
Can I bring a pet?
Pets and emotional-support animals are not permitted. Properly documented service dogs may be accepted. Contact us before booking.