Silvercity Stagelines
Policies
Please read these before you book. Tap a rule to see the details.
Rules for riding with us
Please have ID ready to get on the bus when asked by the driver.
Passengers are no longer required to print tickets/receipts and display to driver, alternatively display any form of ID and we will confirm your name with our manifest.
Minors between 8 – 16 years of age
No unaccompanied minors under 16 years – 16-18 years can travel unaccompanied. The legal guardian will need a government issued photo ID emailed to us marketing@fritztravels.com – along with a selfie photo and the legal guardian picking up must present the same ID – for additional information please text 778-760-1891
Absolutely no alcohol or smoking allowed on the bus or within 15 meters of the bus.
No smoking or vaping on vehicle or within 15 meters of the bus. Absolute zero tolerance for alcohol on the bus.
Departure/Pickup “On-Time“
Please arrive 10 Minutes Prior to posted departure times “Destinations page” as boarding is taking place before these “Departure” times
Passengers that are harassing other passengers will be asked to leave the bus.
Passengers that are harassing other passengers or the Drivers/Staff/Backend Support Team will be asked to leave the bus at the next appropriate stop with no refund
You must bring your own car seat when required to legally
We are not putting any Childs life in danger and neither should you child safety seats are required by law.
We are not wheelchair equipped.
Our shuttle bus doesn’t have the option.
NO REFUNDS
a 1 time re- scheduling of your ticket is possible by filling out and submitting this form Reschedule. It must be filled out and submitted a minimum of 48 hours prior to your original departure time. This service is available for you to choose a new date that we are scheduled to operate with an available seat for travel within 30 days of your original ticket.
Rules on Cannabis
Passengers are not permitted to board the bus under the influence of drugs or alcohol.
Can I bring my bike
Silver City Stagelines currently does not allow bikes on the bus or a bike rack, this includes bikes that are inside a box. thank you.
Can I bring my pet
Silver City Stagelines has a strict no animals on board policy. Only registered, certified service dogs will be permitted with the proper paperwork.
Therapy animals and emotional support animals, including dogs, are not eligible for travel.
https://www2.gov.bc.ca/gov/content/justice/human-rights/guide-and-service-dog
Therapy animals and emotional support animals, including dogs, are not eligible for travel.
https://www2.gov.bc.ca/gov/content/justice/human-rights/guide-and-service-dog
Lost/Stolen/Damaged Items
Silver City Stagelines is not responsible for any lost or stolen or damaged items.
No shoes, No shirt, No Service
Silver City Stagelines has a strict No shoes, No shirt, No Service policy.
Silvercity Stateline’s has a zero tolerance policy for aggressive or harassing behavior. This includes email, phone messages or in person towards Drivers/Staff/Backend Support Team and other passengers. Silvercity Stateline reserves the right to refuse service to individuals acting in this manner. We at Silvercity Stateline are doing the best we can to provide this important inter-city bus service. Please be kind, compassionate and have patience.
Ticket waiver
The purchaser of a ticket from Silver City Stagelines Ltd. (herein “Silver City”) agrees that in no case shall the ticket holder or any heir, executor or administrator have any claim against Silver City for any claim for any injury or damage which may occur as a passenger and that Silver City will not be liable for any claim which the holder of such ticket might have or could have for any damage or any claim whatsoever which the ticket holder may suffer as a result of travelling with Silver City as a passenger. A condition for the purchase of the following ticket is that the purchaser acknowledges and accepts the above stated waiver.
Still have a question?
We're a small, local bus line, so a real person answers.